Quality is not luck but a management system. Since 1989 we have built solutions that are consistent, reliable and safe. As an equipment distributor and technical support to installers, we standardise procedures and records and require the same discipline from partners at every project stage.
Our approach to quality
We build quality on three pillars: expertise, measurability and improvement. Every project goes through planning, documentation and verification. We select components and platforms for performance, safety and sustainability; certified partners carry out installation under our guidance and supervision.
Principles of excellence
• Standards & compliance — alignment with EU and national norms and vendor guidance.
• No-deviation documentation — specifications, test plans, records, as-built documentation and user handover.
• Verification & validation — FAT/SAT, checklists and formal system acceptance.
• Partners under the same rules — training, certifications and audits across the installer network.
• Continuous improvement — RCA/CAPA, iterations and guideline updates.
Objectives & measurement
We track response/resolution times, first-time-right rate, repeat interventions, user satisfaction, system reliability and process compliance; findings are turned into actions and reports.
Planning & documentation
Each delivery includes specifications, test scenarios, commissioning plan, checklists and as-built documentation, with versioning, equipment traceability and change logs.
Partners & suppliers
Selection is based on competence and results. We provide training, certifications and periodic audits. Installations are performed by our partner installer network with ProAkustik technical guidance.
Change control & security
Changes follow a defined change-management process. We protect data and privacy (GDPR) and recommend energy-efficient, sustainable options where applicable.
Continuous improvement
Incidents and complaints undergo RCA; CAPA measures are defined and tracked. Knowledge is fed back into guidelines and best practices for the next delivery.
Measuring success
We track quality using metrics: response and resolution times, number of repeat interventions, first-time-right deliveries, user feedback and system reliability in operation. We turn findings into actions and update our guidelines.
Responsibility to the community
Although we are a for-profit company, we are aware of our social responsibility. We promote solutions that are safe, energy-efficient and ethical, with respect for privacy and regulations. Our goal is long-term trust—not one-off deals.
Want to learn more about our quality system or run an audit?
Contact us—we will gladly share our standards, procedures and measurement criteria.
